Lesson 2: Customer Service
Whether you're in business for yourself or part of a large organization, there is more to becoming a computer professional than just fixing computers. Lesson 1 focused on how to stay on top of your profession. This lesson focuses on perhaps the most important element of the professional configuration-the customer. Remember that whether you are a consultant, a contractor, or on the staff of a large organization, you are working on an individual's computer and that individual is your customer. Your customers are your business.
After this lesson, you will be able to:Estimated lesson time: 15 minutes
- Identify the level of support needed to resolve a problem.
- Put techniques for offering good customer service to use.