Allow Self-Service Applications
In many corporations, a great deal of personnel resources are used to respond to routine requests such as order status, simple help questions, employee information, and so on. An essential part of the DNS is providing Internet and intranet sites that allow users to perform these services without the help of corporate personnel. Well-designed sites allow the user to access information quickly and easily, and allow workers to focus on dealing with only the more critical issues. XML can be used to package and deliver the information to and from the user.