Capture Customer Feedback
A corporation's marketing department requires detailed information about the corporation's customers. Normally, surveys, sales analyses, and third-party marketing results are used to gather information about current and future customers. Today's technology allows an in-depth analysis of customer usage of Web sites that can provide detailed information about buying practices, customer needs, the success of sales promotions, and so on. In addition, users can provide direct feedback by being allowed to customize the way they navigate the Web site or through survey forms. The information obtained from these forms can be formatted using XML into a standard BizTalk format for analysis by the corporation's marketing department.
Creating Web sites is an iterative process. Every new iteration is based on careful analysis of previous iterations. In this way, Web sites and the corporation's definition of the needs of its customers are constantly refined and updated as the customers' needs change and technology evolves.
Provide Business Partner Communication
Extranets provide a powerful means of sharing information among business partners. Critical information that must be shared between corporate partners can pass easily through a DNS that spans corporate boundaries. XML and BizTalk provide a workable solution that can allow this transfer of messages.
The creation of advanced real-time business transactions that can be transmitted across extranets using XML will allow for just-in-time (JIT) delivery of goods between suppliers and consumers.
Respond to Crises
The quick flow of critical business information to the knowledge workers capable of making crucial decisions will be essential for the success of any corporation. An event-driven DNS provides the conduit through which business events are published to the DNS; those interested in certain types of events subscribe to them and are automatically notified. Once again, XML can be used to package the messages that are published.