Troubleshooting Steps and Procedures
Regardless of the problem, effective network troubleshooting follows some specific troubleshooting steps. These steps provide a framework in which to perform the troubleshooting process and, when followed, can reduce the time it takes to isolate and fix a problem. The following sections discuss the common troubleshooting steps and procedures.
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1.
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Identify the symptoms and potential causes.
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2.
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Identify the affected area.
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3.
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Establish what has changed.
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4.
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Select the most probable cause.
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5.
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Implement an action plan and solution including potential effects.
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6.
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Test the result.
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7.
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Identify the results and effects of the solution.
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8.
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Document the solution and process.
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