A+ Tutorials Staying on Top of Your ProfessionA+ Tutorials - Staying on Top of Your Profession
Before You Begin
Lesson 1: Becoming an A+ Technician
Staying on Top
Technical Support
Tools of the Trade
Troubleshooting
Lesson Summary
Lesson 2: Customer Service
Getting Organized—Keeping Records Levels of Support
Spare Parts
Standardization
Customer Service
Lesson Summary
Tutorial Summary
Review
Table of Acronyms
A computer professional must combine the skills of technician, scholar, and diplomat. In this tutorial, we focus on scholarly and diplomatic skills. This tutorial is about how to stay at the top of your profession and how to work with the most important component of your business: the customer.